| Contract # | Support Org | Support Phone# | Instructions | Coverage | Start Date | End Date |
| 1234567 | Juniper | 888-314-JTAC | 888.314.5822 | 24x7 | 0000-00-00 | 0000-00-00 |
| 1246164 | Cisco | 800-553-2447 | 24*7 | 0000-00-00 | 0000-00-00 | |
| 1338198 | Cisco | 800-553-2447 | 24*7 | 0000-00-00 | 0000-00-00 | |
| 2229330 | Cisco (SBC) | 800-553-2447 | SMARTnetOnsitePrem 24x7x4(C4P) | 2003-08-27 | 0000-00-00 | |
| 2249159 | Cisco | 800-553-2447 | SMARTnet Onsite Premium | 24x7x4 (C4P) | 0000-00-00 | 0000-00-00 |
| 2257134 | Cisco | 800-553-2447 | 0000-00-00 | 0000-00-00 | ||
| 2268124 | 0000-00-00 | 0000-00-00 | ||||
| 2303765 | Cisco | 800-553-2447 | 24*7 | 0000-00-00 | 0000-00-00 | |
| 2410337 | Cisco (SBC) | 800-553-2447 | Premium 24x7 | 0000-00-00 | 0000-00-00 | |
| 2410674 | Cisco | 800-553-2447 | 24*7 | 2005-01-01 | 0000-00-00 | |
| 2417038 | Cisco (SBC) | 800-553-2447 | 8x5xNBD(SNT) | 0000-00-00 | 0000-00-00 | |
| 2435697 | Cisco | 800-553-2447 | Onsite Premium 24x7x4(C4P) | 0000-00-00 | 0000-00-00 | |
| 2456779 | Cisco | 800-553-2447 | 24*7 | 0000-00-00 | 0000-00-00 | |
| 2482522 | Cisco | 800-553-2447 | 8x5xNBD(SNT) | 0000-00-00 | 0000-00-00 | |
| 2482523 | Cisco (SBC) | 800-553-2447 | Premium 24x7x4(SNTP) | 0000-00-00 | 0000-00-00 | |
| 2540572 | Cisco | 800-553-2447 | Software App Support(SAS) | 0000-00-00 | 0000-00-00 | |
| 2644557 | Cisco | 800-553-2447 | Software App Support SAU | 0000-00-00 | 0000-00-00 | |
| 3237022 | Coleman Technologies | (865) 406-26 | 0000-00-00 | 0000-00-00 | ||
| 3387431 | Coleman Technologies | (865) 406-26 | Portland Refresh - Software | 0000-00-00 | 0000-00-00 | |
| 3616287 | Cisco | 800-553-2447 | SMARTnet Onsite Premium 24x7x4(C4P) | 24x7x4 | 0000-00-00 | 0000-00-00 |
| abc123 | Juniper | 888-314-JTAC | 888.314.5822 | 24x7 | 0000-00-00 | 0000-00-00 |
| IBM-Canada | IBM Global Services | 800-426-7378 | Placing a Service Call:
* Call 1-800-IBM-SERV (1-800-426-7378) * Select option 1 to place a hardware call. * Select option 1 to open a new service call. * You will be prompted to enter the 4-digit machine type. For Cisco products enter 1342. * The IBM Call Center agent will then ask you for: * The telephone number where the machine is located. (See list on page 3) If there is no phone number at the location you are calling about, just provide one. * The model / serial number of the machine you are placing the call on. * To confirm the address where the machine is located (including floor number). * A short description of your problem or question. * The IBM Call Center agent will then provide you with call number, e.g.: 41-X45GG. * Your call will be forwarded to the Support Center for handling. (Based on the coverage hours in your MA...) Requesting update to, or status of, an existing Service Call: * Call 1-800-IBM-SERV (1-800-426-7378) * Select option 1 to place a hardware call. * Select option 2 to update an existing service call. * You will be prompted to enter the 4-digit machine type. For Cisco products enter 1342 * The IBM Call Center agent will then ask you for your call number. * Your call will be forwarded to the Support Center for handling if required. For Call Escalation: Contact Scott Walker; Cellular: 416-427-5543 Pager: 416-336-4087 Office: 416-956-3152 e-Mail: scottwal@ca.ibm.com |
0000-00-00 | 0000-00-00 |